Refund policy
Return & Refund Policy
Last updated: July 22, 2026
Thank you for shopping with J'ouvert Coffee Company. We stand behind everything we sell — from our carefully sourced coffees to our branded merch. Please read our policy below.
Coffee & Consumable Products
Due to the perishable nature of coffee and food-related products, we are unable to accept returns once an order has been opened or used. However, if your order arrives damaged, defective, or incorrect, we'll make it right.
To request a refund or replacement for a coffee product, please contact us within 7 days of delivery at glowgrowvibes@gmail.com with your order number and a photo of the issue. We'll review your request and respond within 2–3 business days.
Merchandise (Apparel, Accessories & Other Items)
We accept returns on unworn, unwashed merchandise in original condition with tags attached within 14 days of the delivery date.
To initiate a return:
- Email us at glowgrowvibes@gmail.com with your order number and reason for return.
- We'll send you return instructions and a return address.
- Once we receive and inspect the item, we'll issue a refund to your original payment method within 5–7 business days.
Please note: Return shipping costs are the responsibility of the customer unless the item was received damaged or incorrect.
Non-Returnable Items
The following items are not eligible for return or refund:
- Opened or used coffee products
- Digital products or gift cards
- Sale or clearance items (unless defective)
Exchanges
We're happy to exchange merchandise for a different size or color, subject to availability. Contact us at glowgrowvibes@gmail.com to arrange an exchange.
Questions?
Reach us anytime at glowgrowvibes@gmail.com — we're here to help.